Shipping Policy

Once your order is processed it will be shipped.

Once your order is shipped with Canada Post or an alternative shipping partner the actual arrival of the package is dependent on the delivery service which can be impacted by unexpected delays.

Promotion: Free shipping on orders over $99. See promotional details here. 

 

Domestic Shipping Rates and Estimates

Calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Local Pickup - Walnut Grove, Langley B.C.

Free local pickup is available, select "local pickup" at checkout. We will contact you when your order is ready for pickup. If you have any questions you can email us at zenfulcanada@gmail.com

Promotion: Save $10 when you select "local pickup" - learn more here.

International Shipping

Rates are determined by Canada Post for all International destinations. We ship to:

• United States
• United Kingdom
• Ireland 
• Netherlands
• Australia 
• New Zealand 
• Austria,
• Belgium,
• Croatia,
• Denmark,
• France,
• Germany,
• Iceland,
• Italy,
• Norway,
• Spain,
• Sweden,
• Switzerland

If your shipping destination is not on the list, please email us to inquire about having it shipped privately. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

To track an order shipped via Canada Post, go to this website and enter your tracking number: https://www.canadapost-postescanada.ca/track-reperage/

To track an order shipped via Sendle, go to this website and enter your tracking number: https://try.sendle.com/en-ca/tracking 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at zenfulcanada@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, including any labels and packaging in their original un-altered state. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zenfulcanada@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping costs for the returned item will be the responsibility of the customer. 

In the event that your order arrives damaged in any way, please email us as soon as possible at zenfulcanada@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at zenfulcanada@gmail.com.

Our full return/warranty policy can be found here

 

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Currency

All prices quoted are payable in Canadian Dollars.